FAQ

Yes, all our devices are refurbished in our 11 stores in France by our certified technicians. Each phone goes through up to 100 quality checks before being listed for sale.

A refurbished device is a second-hand product that has been restored. It has been used, then tested, repaired if necessary and certified compliant. It is functionally identical to a new one, but at a much lower price.

All our devices come with a minimum 12-month warranty. Very Good and Perfect grades benefit from 18 to 24 months of warranty. The warranty covers breakdowns and functional defects.

Chronopost delivers within 24 hours across France. For products going through our workshop, allow 4 to 5 business days. We also offer express Uber Direct delivery in under 2 hours in the Paris area.

We accept credit cards (Visa, Mastercard, American Express), PayPal with 4x interest-free installments, and Apple Pay. Payment is 100% secure.

Yes, you have 14 days to return your product without any justification. Returns are free. A full refund will be processed within 5 business days.

Our devices are sold with their original reconditioned battery. Optionally, you can choose a new battery (+€30) for maximum battery life from day one.

Our grades reflect the cosmetic condition of the device, not its performance. Imperfect: visible marks, sometimes compatible parts. Good: light marks, Apple screen. Very Good: minimal marks. Perfect: impeccable condition, like new.

No, the internal memory of smartphones is not expandable. We recommend choosing the right storage capacity for your needs at the time of purchase.

You can reach us via the live chat, by email at contact@dbc-labs.com, or directly in store. Our team is available Monday to Friday from 9am to 6pm.